<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:georss="http://www.georss.org/georss" xmlns:geo="http://www.w3.org/2003/01/geo/wgs84_pos#" xmlns:media="http://search.yahoo.com/mrss/"
	>

<channel>
	<title>Vinod Agrasala's ITSM / ITIL Blog</title>
	<atom:link href="http://vagrasala.wordpress.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://vagrasala.wordpress.com</link>
	<description>Thoughts from day-to-day life in ITSM and ITIL</description>
	<lastBuildDate>Sun, 22 Jan 2012 17:16:32 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.com/</generator>
<cloud domain='vagrasala.wordpress.com' port='80' path='/?rsscloud=notify' registerProcedure='' protocol='http-post' />
<image>
		<url>http://s2.wp.com/i/buttonw-com.png</url>
		<title>Vinod Agrasala's ITSM / ITIL Blog</title>
		<link>http://vagrasala.wordpress.com</link>
	</image>
	<atom:link rel="search" type="application/opensearchdescription+xml" href="http://vagrasala.wordpress.com/osd.xml" title="Vinod Agrasala&#039;s ITSM / ITIL Blog" />
	<atom:link rel='hub' href='http://vagrasala.wordpress.com/?pushpress=hub'/>
		<item>
		<title>Let &#8216;Release&#8217; be not biased towards Software</title>
		<link>http://vagrasala.wordpress.com/2012/01/02/let-release-be-not-biased-towards-software/</link>
		<comments>http://vagrasala.wordpress.com/2012/01/02/let-release-be-not-biased-towards-software/#comments</comments>
		<pubDate>Mon, 02 Jan 2012 02:12:51 +0000</pubDate>
		<dc:creator>Vinod Agrasala</dc:creator>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITIL 2011]]></category>
		<category><![CDATA[Best practice]]></category>
		<category><![CDATA[Deployment]]></category>
		<category><![CDATA[DML]]></category>
		<category><![CDATA[DS]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[IT Service]]></category>
		<category><![CDATA[Release]]></category>
		<category><![CDATA[Software]]></category>

		<guid isPermaLink="false">http://vagrasala.wordpress.com/?p=373</guid>
		<description><![CDATA[Release management (the current Release &#38; Deployment management in ITIL®) process is (as it should be) covering all releases those are deployed into the IT Service environment. Traditionally in the IT domain, the ‘release’ term is more associated with software than hardware or any other assets. However in ITIL®&#8217;s approach to ITSM, the release always been [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=vagrasala.wordpress.com&amp;blog=3187814&amp;post=373&amp;subd=vagrasala&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://vagrasala.wordpress.com/2012/01/02/let-release-be-not-biased-towards-software/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/74fa0ba2918770a7860d3f3f04c22a61?s=96&#38;d=http%3A%2F%2Fs0.wp.com%2Fi%2Fmu.gif" medium="image">
			<media:title type="html">Vinod</media:title>
		</media:content>
	</item>
		<item>
		<title>What is IT Service?</title>
		<link>http://vagrasala.wordpress.com/2011/12/06/what-is-it-service/</link>
		<comments>http://vagrasala.wordpress.com/2011/12/06/what-is-it-service/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 10:13:11 +0000</pubDate>
		<dc:creator>Vinod Agrasala</dc:creator>
				<category><![CDATA[ISO 20000]]></category>
		<category><![CDATA[ITIL - FAQ]]></category>
		<category><![CDATA[ITIL - General]]></category>
		<category><![CDATA[ITIL 2011]]></category>
		<category><![CDATA[ITIL V3]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSM general]]></category>
		<category><![CDATA[Service Management]]></category>
		<category><![CDATA[IT Service]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Service provider]]></category>

		<guid isPermaLink="false">http://vagrasala.wordpress.com/?p=363</guid>
		<description><![CDATA[ITIL® , the best practice framework for IT Service management-  by the time it has evolved into its third version or as it is called now into the 2007 edition -  came up with a comprehensive definition of “Service” (the same is retained in its 2011 edition as well): “Means of delivering value to the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=vagrasala.wordpress.com&amp;blog=3187814&amp;post=363&amp;subd=vagrasala&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://vagrasala.wordpress.com/2011/12/06/what-is-it-service/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/74fa0ba2918770a7860d3f3f04c22a61?s=96&#38;d=http%3A%2F%2Fs0.wp.com%2Fi%2Fmu.gif" medium="image">
			<media:title type="html">Vinod</media:title>
		</media:content>
	</item>
		<item>
		<title>ISO/IEC 20000 Terms and Definitions: A definite area of Improvement</title>
		<link>http://vagrasala.wordpress.com/2011/10/10/isoiec-20000-terms-and-definitions-a-definite-area-of-improvement/</link>
		<comments>http://vagrasala.wordpress.com/2011/10/10/isoiec-20000-terms-and-definitions-a-definite-area-of-improvement/#comments</comments>
		<pubDate>Sun, 09 Oct 2011 18:37:14 +0000</pubDate>
		<dc:creator>Vinod Agrasala</dc:creator>
				<category><![CDATA[ISO 20000]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSM general]]></category>
		<category><![CDATA[Other frameworks & Standards]]></category>
		<category><![CDATA[Service Management]]></category>
		<category><![CDATA[certification]]></category>
		<category><![CDATA[Change management]]></category>
		<category><![CDATA[Event]]></category>
		<category><![CDATA[Incident]]></category>
		<category><![CDATA[Inconsistencies]]></category>
		<category><![CDATA[ISO/IEC 20000]]></category>
		<category><![CDATA[ISO/OEC20000:2011]]></category>
		<category><![CDATA[ISO20k]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITIL V3]]></category>
		<category><![CDATA[Known error]]></category>
		<category><![CDATA[Problem]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Service provider]]></category>

		<guid isPermaLink="false">http://vagrasala.wordpress.com/?p=359</guid>
		<description><![CDATA[Some of the definitions of terms in ISO/IEC 20000 fall short of expectations from an international standard, to say the least. Of course, Improvements are visible such as this: ISO/IEC 20000: 2005 defined “Service Provider” as: “the organization aiming to achieve lSO/lEC 20000”!. ISO/IEC 20000: 2011 has a better definition: “organization or part of an [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=vagrasala.wordpress.com&amp;blog=3187814&amp;post=359&amp;subd=vagrasala&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://vagrasala.wordpress.com/2011/10/10/isoiec-20000-terms-and-definitions-a-definite-area-of-improvement/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/74fa0ba2918770a7860d3f3f04c22a61?s=96&#38;d=http%3A%2F%2Fs0.wp.com%2Fi%2Fmu.gif" medium="image">
			<media:title type="html">Vinod</media:title>
		</media:content>
	</item>
	</channel>
</rss>
