I have written a white paper on the initial experience and analysis on ITIL Version 3. You can read the whole paper at our company website:

Some of the key aspects of my writings were:

  • The dust is slowly settling down – a mixed bag of excitement, appreciation, brickbats, concerns and apprehensions have greeted the new version. I wrote:                                                     

    “So much of dust is given, considering the amount of hype and expectations that preceded the release. Add to that, unclear signals from the sources, yet-to-be-released major components of the framework itself, major revamp of the qualification system with a large portion of it still unclear. Phew! Have fun!

     While the stake-holders in the industry are either i) choking in the dust, or ii) sitting on the sidelines in a wait-and-watch mode or iii) ignoring the dust and pretending fair clarity, it is important to propagate the right awareness and avoid some traps in front of the dust filled eyes.”

  • The whole scenario on the new version is analyzed through 5  ‘why’ questions in the paper:

    • Why new version of ITIL?

    • Why Version 3?

    • Why restructure the framework?

    • Why Strategy

    • Why now?

Some of the key extracts from the paper read:

To remain competitive, organizations innovate; such innovations, once proven, lead to widespread adoption and adaption- evolving a new set of best practices.

The intent (of ITIL) was to focus on end-to-end process that cuts across these ‘silos’, to manage the services. As admitted even by a few in the ITIL® core committees, this approach has led to formation of ‘process silos’ in at least some organizations – which was entirely against the intent of ITIL®.

Strategy, in essence addresses areas like: creating customer value, positioning of the services and establishing competitive differentiation that can be preserved. By incorporating and giving prominence to this key aspect, ITIL® V3 now caters more strongly to the requirements of IT Service provider organizations – where the IT is the business, quite literally.

“Whether the needs of the current industry are catered to or whether industry will succeed in interpreting, adopting and adapting to the new version – only time will answer the questions such as these, but the initial indications are quite promising.”

You can read the whole paper here.

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