I am participating in the 5th Middle East ITSM conference : http://www.iirme.com/itsm

I will be speaking on the role of information Security in ITSM.

My presentation will be exploring the synergy between Information security and ITSM – the need for synergizing, the approach and the challenges.

I will also be a part of an executive round table on ITIL Version 3.  I plan to share the initial experience with ITIL V3 – in terms of industry response, certifications, the good, bad, Ugly faces of ITIL V3 etc.