There is some heated debate going in many forums about some of the so-called “Progressive” or “ahead of the market” concepts in ITIL like CMDB which was in Version 2 as well as the much advanced version of it called “SKMS” in V3.

While it is really a good thing for the industry to know better practices/methods/techniques which can enhance the ITSM, the main contention is that is it making ITIL digress or deviate from its intended purpose?

ITIL, from the start is intended to be “Collection of Best practices for IT Service management”. Even ignoring the fact that the term is silently chaged into “Good practices” in many areas, ITIL is known to be that – across the globe.

One of such debate where I contributed with my view is here: Link to