Yeah, you read the title right. It is official now!. You can get the details from the mandate for change from OGC

Mind you, the official communication urges the readers (all of us!) not to confuse between “Version” and “Edition”. So this is not going to be ITIL V3.1 or ITIL V4; it is going to be ITIL V3 Edition x.

Questions:

  • Does that really matter – as long as we are now forced to go for the new set of publications? (making the other editions more or less ‘outdated’, if not incorrect?
  • So, we can expect periodic “Editions” of ITIL publications going forward? Hmm nice to know!

One of the key drivers for this is from the issues raised in the change control log initiated by OGC ( which has reportedly 312 entries related to the Core volumes) and the criticism on inconsistencies!

And yes, OGC followed the best practices – there was a Change Advisory Board (CAB) of 6 members and 2 invitees who made a decision on the change!

OGC seems to have taken an ‘evolutionary’ approach to this (significant – on the least?) change to make the change gradual and not extensive!

The word gradual scares me – is it an indication of multiple “editions” that are expected to come after these?

Along with addressing the issues in change log (‘not all of them’- ‘but only ‘evolutionary’ ones’ – not sure what it means), addressing inconsistencies(which ironically was a major objective of the ITIL Refresh project itself!) , and addressing criticisms (by giving justifications?)here is the objective that might give relief to many ITIL V3 “users” including trainers and consultants like me:

‘Simplify the Service Strategy Publication’! (The feedback from community says it is too difficult to understand – My question here is what was the outcome of public consultation and reviews of the publication before the launch in 2007? Nobody thought it was difficult to understand?)

While you can read the whole set of goals for this change on the OGC communication itself, I would like to highlight a couple of them, that baffles me:

  • Ensure all processes have goals, purpose and objectives!(I hope they are intending to clarify and segregate these 3 clearly – than continuing with the title Purpose/Goal/Objective. Read about that in my earlier blog here)
  • Ensure Service Catalog Manager appears in Service Operation!!! (Why? under what context? – and read this as a goal statement from the change project!!)

And look further (fingers crossed!) as we would need guidance on the following:

  • What will happen to the people who already bought ITIL V3 publications?
  • What amount of revision is expected in the training syllabus, courseware and sample exams etc?
  • What happens to the huge number of professionals in the industry who have undergone trainings and got certified? (How to make them aware about these changes?)

I hope OGC follows the other element of Change management – Impact analysis! Or did they forget that since the impact word is not in their 7R’s of change management (as it does not start with R) ?

Wait and watch!

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