This week, I have completed and published a small paper on our (Wings2i) website with title same as the title of this post.

You can read/download the paper here.

The paper is a summary of some of the critical misinterpretations/misconceptions that I have observed in the Industry so far, regarding the Core concept of ITIL ® : The Service Lifecycle. Such pitfalls can negate or degrade the power of such holistic concept introduced by the global best practice framework.

The Paper looks into the following aspects of the Service lifecycle :

  1. It is SERVICE Lifecycle – NOT Service Management Lifecycle
  2. The Progression of Stages is not Linear
  3. All Stages are NOT Equal!
  4. Stages will and can overlap
  5. Processes can/will span multiple lifecycle stages
  6. The Risk of “Lifecycle Stage Silo’s”

 There might be other such considerations that are important for adoption of the model. Such inputs and any debates on the points that I raised in the paper are most welcome!

 

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