A supposed to be big news that didn’t make the expected kind of ripples in the ITSM domain recently was regarding the joint venture of Cabinet office with Capita which will have the joint ownership of Best practice frameworks like PRINCE2 and ITIL®.

If you haven’t already, you can read the details of this joint venture here,  here:  and here.

A few other names were being used in speculations prior to the announcement – but the name Capita Inc as the joint venture partner seems to have come as a surprise to many in the domain.

Though I don’t have much first-hand exposure or understanding of the situation and development around that, here are a few observations (aided by opinions and discussions of various experts in the domain) :

  • The announcement focuses absolutely nothing on the objectives or impact on the best practices themselves or to the respective domains – but too much on financials, tax-payers money etc.  This could also be a reason why there have been less ripples in the industry than expected. Good or bad, it throws up unnecessary focus (or at least speculations) to ‘valuation’ of the best practice frameworks – and in turn to that of ITIL®. Stephen Mann in his Forrester blog  felt this was “possibly be the worst advertisement for ITIL® ever released”!
  • For some of us in the ITSM domain who has been constantly complaining or criticizing the way ITIL® was run so far – this could be the change that could bring the change in approach.  For the time being at least that is an optimistic possibility.
  • With the 51:49 stakes-split (in favour of Capita) shifts the governing control to Capita. Will the interest of Cabinet office get limited to just the commercial ROI from their 49% stakes – time will tell. As many in the industry has already commented on, the significant fact here is: the governing control of ITIL® is moving to a public entity to a private company. (In my view, this could actually turn out to be a good thing). (more…)

Just finished our final batch of ITIL V3 Manager Bridge this week – final because of APMG’s announced ‘Hard-stop’ of V3 manager Bridge certification on June 30th, 2011.

For ITIL V2 Service Manager certified professionals, the situation is not as bad as many of them think, even after June 30th: The available path towards ITIL expert certification are specified by APMG here:

As per this communication, a certified ITIL V2 Service Manager can still get to ITIL Expert Certification faster, by completing the following THREE certifications:

1. ITIL V3 Foundation (or V3 Foundation Bridge, if they have already done that)


2. ITIL V3 Intermediate Life cycle : Service Strategy OR Continual Service Improvement


3. ITIL V3 Managing Across Lifecycle (MALC)

Personally, I don’t really understand the logic of the second requirement there : Service Strategy OR CSI. But that is the decision and announcement from the Accreditation body.

However, I definitely see some confusions among students/candidates for certification, caused by the v3 Qualification scheme guide of APMG (that was published in 2009 – and still live on their site, no further updates on their site, hence we can assume that is the current one):

The criteria for ITIL Expert indicates shows the following: (more…)

When you go to some religious places (at least I know of some temples in India) , you can be as much near to the god (I mean – the deity or idol or whatever) as you pay.

You get to go and stand at a 8-10m distance if you pay X, you can go and stand 3-4m distance for Y, and you can stand next to the idol or even touch it (may be my exaggeration) if you pay Z (Of course, X<Y<Z!)

No,  I don’t have any issues with that – not even sarcastic about that. The point I am arriving it is, I was reminded of some thing like that, when I saw an ITIL V3 foundation training Ad in internet today:

It is the in the lines of:

  • Training cost:  Rs3000/- (~ US$65) : Pass guarantee with 70% marks; Rs 5000/- for pass guarantee with 90% marks; Rs 7000/- for pass guarantee with 100% marks!!

And I assume 100% passing is given, since they say ‘passing guarantee’. Only difference is the guarantee on marks! But now, a guarantee for the level of marks as well!

Brilliant model- and I really wonder – how do they do that!! 😉 ( Yeah sure, I am sarcastic on this one!)

Even many other training organizations are offering 100% passing guarantees… ( I have written about my experiences with clients regarding to that earlier)

I am even ignoring those who give offers like ‘take one get one free’ etc.

Add on to that, there are sites like Certkiller – which do just that, they kill the certifications – or at least the value of it , by creating dumbs (er.. dumps)!

What am I doing here? I mean in the domain of ITIL training and consulting?


I have written some time back about becoming a ‘master’ after you are an ‘expert’ in ITIL.

So far the ‘Master’ level qualification in ITIL was a black box (should I say dark Triangle?) with clarity only till ‘Expert’ level in the ITIL qualification scheme.

Be warned: For those who are not yet familiar with the ITIL V3 qualification scheme, the term can be very much confusing – with the ITIL Service manger (V1 and V2) which were popularly called ‘ITIL Master’ earlier. The differences are quite a bit – if not on entire level!

This week, APMG has published the initial structure/guidance for the ITIL Master level – to be initiated in pilot phase.

While you can read the entire details on the official publication, here are some of the excerpts:

  • Targeted at senior practitioners and professionals in the area – at least 5 years relevant experience required (hopefully, we could expect some guidelines on the relevance subsequently).
  • ITIL Expert qualification – a pre-requisite.
  • NO FIXED SYLLABUS.  Yes, you read it right!  -Candidates can choose their field of study on ITIL. This is a big surprise, at least to some of us. But on a different perspective, is logical step, once you are an ‘ITIL expert’ on the theoretical aspect of the same.
  • A requirements and scope document will guide students on choice of their field for Master.
    • The field of choice will have to be a ‘real life situation’ where some of the ITIL practices are to be applied.
    • The student has to submit a proposal for the field of choice. Presumably, this proposal need to be approved first (though not explicitly mentioned in the current communication.
    • Then, the student has to submit a ‘work package’ on the chosen (and approved?) field.
    • The Work package will be assessed as well as the student will be interviewed on the same (based on which -assuming again- the certificate will be given).

Here are some of the thoughts that come up, looking up the evolution of the V3 qualification scheme:

  • It is not clear weather (or can be assumed that) an individual could opt for multiple Master certifications? That will definitely increase the credibility of him/her in the space, rather than a single master certification in one field of choice. Demonstrating credible application in multiple scenarios will definitely give a better credibility isn’t it?
  • After Foundation, students go through intermediate levels (which focuses on specific areas – field of choice?)
  • After intermediate, the students has to go through ‘Managing through lifecycle’ – before they go for demonstrating application and practice capabilities of  specific fields of choice at Master level.
  • If a practitioner is focusing on a specific ‘field of choice’ in ITSM, then a more logical sequence seems to be:

Foundation –> Field of choice knowledge (Intermediate) –> Field of choice Application (Master) and then Managing through life cycle (Expert) (more…)