A supposed to be big news that didn’t make the expected kind of ripples in the ITSM domain recently was regarding the joint venture of Cabinet office with Capita which will have the joint ownership of Best practice frameworks like PRINCE2 and ITIL®.

If you haven’t already, you can read the details of this joint venture here,  here:  and here.

A few other names were being used in speculations prior to the announcement – but the name Capita Inc as the joint venture partner seems to have come as a surprise to many in the domain.

Though I don’t have much first-hand exposure or understanding of the situation and development around that, here are a few observations (aided by opinions and discussions of various experts in the domain) :

  • The announcement focuses absolutely nothing on the objectives or impact on the best practices themselves or to the respective domains – but too much on financials, tax-payers money etc.  This could also be a reason why there have been less ripples in the industry than expected. Good or bad, it throws up unnecessary focus (or at least speculations) to ‘valuation’ of the best practice frameworks – and in turn to that of ITIL®. Stephen Mann in his Forrester blog  felt this was “possibly be the worst advertisement for ITIL® ever released”!
  • For some of us in the ITSM domain who has been constantly complaining or criticizing the way ITIL® was run so far – this could be the change that could bring the change in approach.  For the time being at least that is an optimistic possibility.
  • With the 51:49 stakes-split (in favour of Capita) shifts the governing control to Capita. Will the interest of Cabinet office get limited to just the commercial ROI from their 49% stakes – time will tell. As many in the industry has already commented on, the significant fact here is: the governing control of ITIL® is moving to a public entity to a private company. (In my view, this could actually turn out to be a good thing). (more…)
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